Privacy Policy

1. Introduction

Pinebase ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service management platform and related services.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email, password, company details)
• Customer data you enter into the platform
• Job and service information
• Financial information (quotes, invoices)
• Communication data (messages, notes)
• Usage data and analytics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraud

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure.

5. Data Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations
• Professional advisors (lawyers, accountants)
• Authorities when required by law
• Business partners with your consent

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Export your data
• Withdraw consent at any time

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When you delete your account, we will delete your data within 30 days, except where required by law.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: privacy@pinebase.com