Terms of Service

1. Acceptance of Terms

By accessing or using Pinebase's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. We reserve the right to update these terms at any time.

2. Description of Service

Pinebase provides a cloud-based field service management platform that helps businesses manage jobs, customers, quotes, invoices, scheduling, and team members. The service is provided "as is" and "as available."

3. Account Registration

To use our services, you must:

• Be at least 18 years old
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

4. Subscription Plans

We offer multiple subscription tiers:

• Free Plan: Limited features with monthly usage caps
• Pro Plan: Unlimited access to core features
• Custom Plan: Enterprise solutions with custom pricing

Promotional offers, including our early adopter program, are subject to specific terms and conditions stated at the time of the offer.

5. Payment Terms

For paid plans, you agree to pay all fees associated with your subscription. Fees are non-refundable unless otherwise stated. We may change our fees upon 30 days' notice. Failure to pay may result in suspension or termination of your account.

6. Acceptable Use

You agree not to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit malware or harmful code
• Attempt unauthorized access to our systems
• Use the service for spam or harassment
• Resell or redistribute the service without permission
• Interfere with the service's operation

7. Your Data

You retain ownership of all data you upload to Pinebase. You grant us a license to use this data solely to provide and improve our services. You are responsible for ensuring you have the right to use and share any data you upload.

8. Intellectual Property

Pinebase and its original content, features, and functionality are owned by Pinebase and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

9. Limitation of Liability

To the maximum extent permitted by law, Pinebase shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of our services.

10. Disclaimer of Warranties

The service is provided "as is" without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

11. Termination

We may terminate or suspend your account at any time for violations of these terms or for any other reason at our discretion. Upon termination, your right to use the service ceases immediately. You may export your data within 30 days of termination.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

13. Contact

For questions about these Terms of Service, please contact us at: legal@pinebase.com